The rules that govern our website and our work with clients.
These Terms of Service ("Terms") govern your use of openclawsa.co.za ("the Website") and the services provided by OpenClaw SA ("we", "us", "our"), a business based at Oxford House, 17 Century Way, Century City, Cape Town, 7441, South Africa.
By using the Website or engaging us for services, you agree to these Terms. If you do not agree, do not use the Website or engage us.
We provide done-for-you configuration of OpenClaw — free, open-source AI agent software — for South African businesses. Our services include setup, integration, knowledge base preparation, ongoing monitoring, and support.
The scope of any engagement is defined in a written proposal or quote issued to you before work begins. Nothing on the Website constitutes a binding offer.
Pricing is quoted in South African Rand (ZAR) and excludes VAT unless stated otherwise. Pricing shown on the Website is indicative. Final pricing is confirmed in a written quote.
Setup fees are typically payable 50% on commencement and 50% on delivery, unless otherwise agreed. Monthly support plans are billed monthly in advance. Running costs for server hosting and AI API usage are billed directly to you by the relevant providers and are not included in our fees.
Invoices are payable within seven days. Overdue accounts may be subject to a suspension of services.
You agree to:
Your content. You retain ownership of all content you supply to us, including your knowledge base, brand assets, and business data.
OpenClaw software. The underlying OpenClaw software is open source and governed by its own licence. Nothing in these Terms transfers ownership of that software.
Our methodology. We retain ownership of our underlying methodology, workflow architecture, prompt engineering approaches, configuration templates, and any generalised, non-client-specific components we develop in the course of our work. This allows us to apply lessons learned across clients without exposing your specific data. Your specific configuration — including your knowledge base, integrations, and business-specific workflows — belongs to you and runs on your infrastructure.
Deliverables. Once fully paid, you have a perpetual right to continue operating the agent we configure for you on your own infrastructure.
Our services depend on third party platforms, including Anthropic (Claude), WhatsApp, and your chosen hosting provider. We are not responsible for outages, changes in pricing, or changes in functionality of these third party services.
AI agents can make mistakes. While we configure agents to be accurate, safe, and well-guarded, AI output should not be treated as infallible. You are responsible for deciding how to integrate AI output into business decisions, especially where those decisions have legal, financial, or health consequences.
Both parties agree to keep confidential any non-public information shared in the course of the engagement. This obligation continues beyond the end of the engagement.
We warrant that we will perform our services with reasonable skill and care. We do not warrant that the services will be uninterrupted or error-free, or that the AI will always produce a specific result.
To the maximum extent permitted by South African law, our total liability arising out of or related to the services is limited to the fees paid by you in the three months preceding the event giving rise to the claim. We are not liable for indirect, consequential, or incidental damages, including loss of profits or loss of business.
Nothing in these Terms limits liability that cannot be limited by law, including liability for fraud or wilful misconduct.
Either party may terminate the monthly support plan on 30 days written notice. Termination does not entitle you to a refund of setup fees already paid. On termination, you retain access to your agent and the underlying configuration on your infrastructure.
We may suspend or terminate services immediately if you breach these Terms materially, fail to pay amounts owed, or use the services unlawfully.
These Terms are governed by the laws of South Africa. Any dispute will first be addressed in good faith by both parties. If it cannot be resolved within 30 days, the dispute will be referred to arbitration under the rules of the Arbitration Foundation of Southern Africa (AFSA), with proceedings held in Cape Town.
We may update these Terms from time to time. Material changes will be communicated via the Website or directly to clients. Continued use of the services after a change constitutes acceptance of the revised Terms.
Questions about these Terms should be sent to:
OpenClaw SA
Oxford House, 17 Century Way
Century City, Cape Town, 7441
South Africa
Email: info@openclawsa.co.za
WhatsApp: +27 76 794 7171